FAQ's

Q. Can I keep my existing phone number when transferring to a Yourbiz VoIP phone?

A. Yes. You can bring your existing phone numbers to Yourbiz VoIP phone. There is a one off charge of $19.95 inc GST for each number transferred.

Q. Can I have my Fax or EFTPOS machine running over a Yourbiz Voice Box?

A. Yes. Both your Fax and EFTPOS work fine with our Yourbiz Voice Box.

Q. Whats the quality like?

A.The quality of your Yourbiz VoIP phone is entirely dependant on the quality of your internet connection. Most customers notice the better clarity of the Yourbiz VoIP phone's because all our phones use a higher quality digital connection. Think tape verses CD. If your internet is unstable, or of a very bad quality, this will effect your calling quality. 

Q. Will my monitored alarm still work?

A. With monitored alarms, there are a few options to allow them to work, both using a Yourbiz VoIP phone line, or by upgrading your monitored alarm to use a cellular connection or the internet. We can talk to you about these options and have alarm specialists to make the changeover easy.

Q. Will it effect me SKY Digital?

A. Yes, you will not be able to buy SKY movies through your remote control, you will need to use the Sky 0800 service to book movies.

Q. Can I get rid of my Line Rental?

A. Yes.

Q. Are local calls free?

A. For residential and businesses with less than 3 lines local calling is free.

Q. What happens if there is a power cut, or the Internet goes down?

A. The Yourbiz VoIP phone requires both power and the Internet for your Yourbiz VoIP phone to work. If either of these should fail your Yourbiz VoIP phone will not work. We can setup a automatic divert for incoming calls (the cost of the diverted calls to your mobile will appear on your bill) so you will never miss an incoming call. 

Q. Do I need WorldxChange's broadband service to connect?

A. The Yourbiz VoIP phone will operate over any broadband connection. If you use WorldxChange's broadband service you get your first Yourbiz VoIP phone line monthly rental for free and the traffic your Yourbiz VoIP phone uses won't affect your monthly allowance.

Q. Do the calls require a certain size broadband connection?

A. No. All active broadband connections in New Zealand have enough bandwidth to support a call, we reccomend only running 3-4 Yourbiz VoIP phone's on a single broadband connection.

Q. Can I forward my other number or my 0800 number to my VoIP phone? What are the costs involved?

A. Yes. You can point your existing number to the new phone system. The charge will depend on your current line rental provider and will appear on their bill.